Agenda 2024

8:30:00

Apertura puertas y WelcomeCoffee

9:00:00

Bienvenida

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Laia Congost

Barcelona Customer Congress
Directora BCC

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Agustí Molías

The Client Group
CEO

9:10:00

Apertura bloque AEERC

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José Francisco Rodríguez

AEERC
Presidente

9:30:00

Ponencia Iberdola

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Manuel Solé

Iberdrola
Head of Customer Service and Telesales

Transcom

9:50:00

Ponencia BBVA

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Saúl Rodríguez

BBVA
Communications - Global Head of Social Media

Sprinklr

10:10:00

Mesa redonda CEO’S

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Josep Santacreu

Cambra de Comerç de Barcelona
Presidente

Concentrix

11:00:00

Café Networking

11:45:00

Apertura bloque Asociación CEX

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Íñigo Arribalzaga

Asociación CEX
Presidente en Asociación CEX

12:00:00

Mesa Redonda CX: Telefónica, Freshly y Vera

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Pedro Serrahima

Telefónica
Director de Experiencia de Cliente y Calidad

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Sara Soria

Freshly
Head of Customer Love

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Montse Serrano

Vera
Chief Operating Officer

Atento

12:35:00

Ponencia Metrovacesa

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Silvia Mendoza

Metrovacesa
Customer Experience Manager

12:55:00

Mesa Redonda EX: Securitas Direct, Casino Grup Peralada y APD

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Helena Fernández

Casinos Grup Peralada
Responsable Employee Experience

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Patricia Recio Martínez

Securitas Direct
Learning & Employee Experience Manager

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Anna Crespo

APD
Directora Desarrollo de Negocio Catalunya

emergia

13:30:00

Ponencia The Client Group

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Agustí Molías

The Client Group
CEO

Go contact

14:00:00

Comida Networking

15:15:00

Apertura Bloque 3

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Laia Congost

Barcelona Customer Congress
Directora BCC

15:15:00

Ponencia AEERC

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Pedro García Tesón

AEERC
VicePresidente

Ringover

15:40:00

Mesa Redonda Internacional: Papernest, GT Motive y Gartner

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José Vilaro

GT Motive
Heat of Customer Solutions Services

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Javier Palacio

Papernest
VP Sites Production & Delivery

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Fabrizio Magnani

Gartner
Senior Executive Partner

Diabolocom

16:15:00

Ponencia Hyundai

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Daniel Solera

Hyundai
Director Experiencia Cliente, Formación y Desarrollo de Red en Hyundai

print

16:40:00

Mesa Redonda CS: Hospital Santa Pau, GENCAT y Naturgy

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Arantxa de la Peña

hospital santa pau i santa creu
Directora de Relación con el Usuario

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Ester Manzano

Generalitat de Catalunya
Directora General de Serveis Digitals i Experiència Ciutadana

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Mercè López

Naturgy
Customer Experience Manager en Naturgy

Odigo

17:15:00

Cierre del congreso

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Laia Congost

Barcelona Customer Congress
Directora BCC

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Agustí Molías

The Client Group
CEO

17:30:00

Afterwork congreso