Edición

2021

Todos nuestros

Ponentes

EADA
Jordi Díaz

Dean

Employee Experience Day

Arval Service Lease
Laura Obeso

Responsable de Customer Experience

Customer Service Day

Entrevista

Banco Santander
Andrés Bianchi

Global HR Transformation Director

TECHNOLOGY DAY

Entrevista

Escritor
Fernando Trías de Bes

Economista y escritor. Experto en Marketing, Innovación y Nuevos Modelos de Negocio.

Inspiration Day

Ponencia

Naturgy
Cristina Lopez Cabañas

Head Of Digital & Social Media Customer Service

Customer Service Day

Ponencia

Danone
Jesús María Rodríguez

Customer Service Manager

Customer Service Day

Ponencia

Multiasistencia
Ricardo Calvo Pemán

Director General de Clientes

TECHNOLOGY DAY

Schneider Electric
Marta Bazaco

Global Customer Experience Program Manager

Customer Experience Day

Entrevista

Schneider Electric
David Estrada Yamuza

CX Intelligence & Analytics Senior Manager

Customer Experience Day

Entrevista

Equivalenza Group
Javier de Ramón Fors

Digital Director

TECHNOLOGY DAY

Ponencia

Vodafone Business
Alberto del Sol

Director Marketing & Innovation

TECHNOLOGY DAY

Ponencia

Correos
Sergio Peinado

Transformación Digital y Analisis del Dato

TECHNOLOGY DAY

Entrevista

Repsol
Esther Poza

Gerente de Experiencia de Empleado y Employer Branding

Employee Experience Day

Ponencia

LeasePlan Corporation N.V.
Silvia Chiva

Customer Service & Quality Global Director

Customer Experience Day

Ponencia

Generali
Guillermo Calderón

Director de Experiencia de Cliente y de Distribuidor

Customer Experience Day

Ponencia

Grupo Telepizza
Enrique Rodríguez

Head Of Contact Center

Customer Service Day

Ponencia

Andorra Telecom
Christian Fernández

Director de Personas y Cultura de Andorra Telecom

Employee Experience Day

Entrevista

Pibank
Sergio Feo

Director de Customer Experience de Pibank

Customer Experience Day

Ponencia

Grupo HM Hospitales
Carlos Mascías Cadavid

Director Médico Hospital Universitario HM Torrelodones

Inspiration Day

Ponencia

Liberty Seguros
Beatriz Ortega

Head of Employee Experience Western European Markets

Employee Experience Day

Ponencia