Edición

2020

Todos nuestros

Ponentes

Seat
Marc Jover Gomà

Digital Platforms Manager

TECHNOLOGY DAY

JustEat
Enrique David Fernández

Data & Business Intelligence Director

TECHNOLOGY DAY

Endesa
Jorge Honorio Domínguez

Head of Phone Channel

TECHNOLOGY DAY

Port de Barcelona
Ana Bernabeu

Directora de Personas

Employee Experience Day

Correos
Sergio González Rumbao

Responsable de Unidad Gestión de Clientes

Customer Service Day

Correos
Beatriz González López

Directora Comercial

Customer Service Day

Elsa Punset

Escritora y filósofa

Inspiration Day

Caixabank
Eva Abella

Gerente de Cultura, Igualdad y Diversidad

Employee Experience Day

Securitas Direct
Francesco Nenna

Director de Customer Experience

Customer Experience Day

Homeserve
María López Garrido

Customer Experience Manager

Customer Experience Day

BancSabadell
Marta Amo

Contact Center, sales & Marketing Applications Director

TECHNOLOGY DAY

Telefónica
Víctor Ruiz

Organisation Development & New Ways of Working Lead

Employee Experience Day

ING
Andrés Ortega

Head of Employee Experience

Employee Experience Day

BSM
Laura Agüera

Directora corporativa Atención al Cliente

Customer Service Day

PcComponentes
Luis Adelo

CRO & User Experience Manager

Customer Experience Day

CaixaBank
Ramón García

Gerente Virtaula CaixaBank

Employee Experience Day

Caixabank
Teresa Ordoñez

Directora operaciones Contact Center

Customer Service Day

Auara
Antonio Espinosa de los Monteros

CEO

Inspiration Day

Sage
Javier Gallardo

Customer Experience Senior Manager

Customer Experience Day

Sage
Blanca Moraleda

VP Customer Services & Customer Experience Iberia

Customer Experience Day