Edición

2018

Todos nuestros

Ponentes

Banco Sabadell
Emilio Pascual

Director de employee experience

Employee Experience

AEC
Marta Villanueva

Directora General

Customer Experience

AEERC
María Luisa Merino

Directora

Customer Relationship

Desigual
Juan de Mora

Director de People First

Employee Experience

Bankia
Carlos Monserrate

Director Desarrollo Comercial

Employee Experience

Gas Natural Fenosa
Mercè López

Responsable de Política y Metodología CX

Employee Experience

Habitissimo
Lidia Nicolau

People, Happiness & Culture Director

Employee Experience

Smartcex
Agustí Molías

CEO

Customer Experience

Schibsted Spain
Herènia Casas

Customer Experience Manager

Customer Experience

Securitas Direct España
Pablo Abraham Herrera

Customer Experience PM

Customer Experience

CaixaBank
Marta Fina

Directora del Área de Calidad y Experiencia de Cliente

Customer Experience

Volkswagen
Pedro Mateos

Customer Experience and Digital Transf. Director

Customer Experience

Wallapop
Sonia Ferrón

Customer Service Manager

Customer Relationship

Face to face Wallapop - Securitas

Securitas
Pablo Gallego

Customer Service Manager

Customer Relationship

Face to face Wallapop - Securitas

Contact Center
Teresa Ordóñez

Directora de operaciones

Customer Relationship

RACE Asistencia
Belén Yome

Directora de operaciones

Customer Relationship

Cooltra
Jordi Tomàs

CMO

Customer Relationship

El Congreso

En imágenes