Edición

2018

Todos nuestros

Ponentes

Banco Sabadell
Emilio Pascual

Director de employee experience

Employee Experience Day

AEC
Marta Villanueva

Directora General

Customer Experience Day

AEERC
María Luisa Merino

Directora

Customer Relationship Day

Desigual
Juan de Mora

Director de People First

Employee Experience Day

Bankia
Carlos Monserrate

Director Desarrollo Comercial

Employee Experience Day

Gas Natural Fenosa
Mercè López

Responsable de Política y Metodología CX

Employee Experience Day

Habitissimo
Lidia Nicolau

People, Happiness & Culture Director

Employee Experience Day

Smartcex
Agustí Molías

CEO

Customer Experience Day

Schibsted Spain
Herènia Casas

Customer Experience Manager

Customer Experience Day

Securitas Direct España
Pablo Abraham Herrera

Customer Experience PM

Customer Experience Day

CaixaBank
Marta Fina

Directora del Área de Calidad y Experiencia de Cliente

Customer Experience Day

Volkswagen
Pedro Mateos

Customer Experience and Digital Transf. Director

Customer Experience Day

Wallapop
Sonia Ferrón

Customer Service Manager

Customer Relationship Day

Face to face Wallapop - Securitas

Securitas
Pablo Gallego

Customer Service Manager

Customer Relationship Day

Face to face Wallapop - Securitas

Contact Center
Teresa Ordóñez

Directora de operaciones

Customer Relationship Day

RACE Asistencia
Belén Yome

Directora de operaciones

Customer Relationship Day

Cooltra
Jordi Tomàs

CMO

Customer Relationship Day

El Congreso

En imágenes